Support

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Typical response time: Within 24 hours

Documentation
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Browse our comprehensive documentation and guides.

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Frequently Asked Questions
Common questions and answers

How do I get started with SalesAstro?

After creating an account, you can start by uploading call recordings or connecting integrations like Zoom, GoHighLevel, HubSpot, or Pipedrive. Your calls will be automatically transcribed.

How do I connect Zoom integration?

Go to Settings → Integrations, click "Connect" next to Zoom, and follow the OAuth authorization flow. Once connected, your Zoom recordings will automatically sync to SalesAstro. See our documentation for detailed instructions.

How accurate is the AI analysis?

Our AI models are trained on sales call data and provide high-quality insights. However, AI-generated content should be reviewed and validated. We use multiple AI models (GPT-4o-mini and Claude Sonnet) for consensus on critical classifications.

Can I export my data?

Yes, you can export your call transcripts, analytics, and notes. Contact support if you need assistance with bulk exports or data portability.

How do I manage my organization and team members?

Workspace owners and admins can manage team members, roles, and permissions in Settings → Workspaces. You can invite members, assign roles (owner, admin, analyst, seller, viewer), and manage access controls.

What file formats are supported for call recordings?

We support common audio formats including MP3, WAV, M4A, and other formats supported by AssemblyAI. For best results, use high-quality recordings with clear audio.

How is my data secured?

We use industry-standard security measures including encryption in transit and at rest, secure authentication, and role-based access controls. All data is stored securely in Supabase with Row Level Security (RLS) policies. See our Privacy Policy for more details.

Can I delete my account?

Yes, you can delete your account at any time from Settings → Profile. This will permanently delete your account and associated data, subject to our data retention policies. Contact support if you need assistance.

Additional Resources

Privacy Policy

Learn how we collect, use, and protect your data

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Terms of Use

Read our terms and conditions

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Documentation

Detailed guides and API documentation

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